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Customer-oriented employees: Blessing or curse for firms?
Customer-employee substitution: Evidence from gasoline stations
Choosing not to compete: Can firms maintain high prices by confusing consumers?
Learning remotely: R&D satellites, intrafirm linkages, and knowledge sourcing
The economic value of patent portfolios
Signaling by an informed service provider
Should everybody be in services? The effect of servitization on manufacturing firm performance
Manufacturer collusion: Strategic implications of the channel structure
Will a matchmaker invite her potential rival in?
Content aggregation by platforms: The case of the news media
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